Resident screening
A clearer picture of every rental applicant.
Applications, screening and verifications. One organized process for your property.
- Connected information
- Clear status updates
- Human support
Applicant overview
Illustrative view- Application & ConsentRental application and disclosuresComplete
- Credit & EvictionCredit, eviction, public recordsComplete
- Criminal ScreeningFederal, state and county recordsComplete
- IdentityIdentity and fraud checksVerified
- IncomeEmployment and incomeVerified
- Rental HistoryPrevious residence verificationComplete
Ready for property reviewYour criteria. Your final decision.
Everything your team needs to move forward.
Understand the applicant
Get a complete, organized view of each applicant in one place.
Verify what matters
Screen and verify the information you need to make informed decisions.
Keep applicants moving
A simple, transparent experience for your team and every applicant.
Support consistent review
Standardized information and workflows help your team stay consistent.
Resident screening configured around your property.
Choose the screening and verification services that fit your property's needs.
Credit Report & FICO Score
Comprehensive credit report with FICO® Score.
Eviction Search
National eviction records and filings.
Criminal Screening
National, state and county records.
Identity Search or ID Verification
Identity verification and fraud checks.
Income Verification
Employment and income verification.
Rental History Verification
Previous residences and landlord verification.
ScoreCard Pro
Configurable scoring and component review.
ISS Screening Report QA
ISS reviews possible record matches for accuracy and completeness before reporting.
Your property establishes its screening criteria and makes the final housing decision.
One connected journey—from application through leasing.
- 01Invitation or Apply LinkInvite applicants or provide a public apply link.
- 02Rental ApplicationsApplicant enters property-specific forms.
- 03Disclosures, Consent & E-SignatureApplicants review disclosures and provide consent.
- 04Documents & PaymentUpload documents and pay application fees online.
- 05Screening & VerificationsWe process your selected screening and verifications.
- 06ISS Screening Report QAISS reviews possible record matches for accuracy and completeness before reporting.
- 07Property Review & DecisionYour team reviews the results and makes the decision.
- 08Communication & E-LeasingApplicants are notified and complete e-lease when configured.
For the applicant
Make applying easier. Keep your team informed.
- Mobile-friendly applications
- Property-specific forms
- Electronic consent & signatures
- Household-member information
- Supporting-document uploads
- Email & text reminders
- Application & screening status
- Secure applicant access
Status stays in one view for your team: application, payment, background, verifications, documents and notes.
Explore Applications & E-Leasing
Riverside Apartments
Application progress
- Application submitted
- Documents received
- Screening in review
- Report ready
Verify more of the applicant story.
Income Verification
Bank-connected verification when available, with document-supported fallback and organized results for review.
- Bank-connected verification when available
- Document-supported fallback
- Organized results for review
Rental History Verification
Residence-history collection, landlord contact information and completed responses for review.
- Residence-history collection
- Landlord contact information
- Completed responses returned for review
Rental assistance
A separate path for applicants using rental assistance.
Recognize rental subsidies within your configured income and document workflow.
- Rental assistance identified
- Income & documents collected
- Property review
The subsidy is recognized by the workflow rather than read as missing income.
Consistent criteria. Organized results. Your decision.
ScoreCard Pro. Configure scoring and component thresholds around your property's written criteria. Your team reviews the report and makes the final decision.
Recommendation
Approved
Jordan M. · Maple Court Apartments
- CreditPass
- EvictionConditional
- CriminalPass
- Income-to-RentReview
- IdentityPass
2 items require attention
No approval guarantee or arbitrary numerical score.
Secure applicant communications
Deliver reports and required notices with documented activity through QuickView.
Your team makes the decision
ISS provides information and workflow tools and reviews possible record matches for accuracy and completeness before reporting. Your team makes the final decision.
From applicant to signed lease
Electronic lease packages and signatures when configured.
Across a portfolio
Screening for every type of portfolio.
Explore how ISS supports property-management teams with multi-property configuration, centralized workflows, integrations, reporting and responsive support.
Multifamily
Centralized configuration across communities, with a queue per property.
Multifamily
Single-Family Rentals
One standard across scattered homes, with flexibility where a property needs it.
Single-Family Rentals
Lease-Ups & New Communities
Organize demand before units exist, then invite households forward.
Lease-Ups & New Communities
Student Housing
Applications where the unit of work is a group rather than one applicant.
Student Housing
Affordable Housing
Household records, subsidy-aware workflows and recertification.
Affordable Housing
Questions
Questions property teams ask.
Yes. Configure each property around its own written screening policy.
Human support
Applicants have questions. Someone answers them.
ISS helps applicants with forms, document uploads and next steps, giving your leasing team responsive support throughout the process.
Build a resident-screening process around your property.
Tell us what you screen, verify and collect. We'll help connect the process.